When will my order ship and is it trackable?
Fully paid orders will usually be dispatched within two business days. However if we require additional time, we will confirm a timeframe.
Orders are dispatched Monday to Friday (Australian EST) and not on weekends or public holidays.
We use Australia Post to deliver our products. Standard delivery is within 3-10 working days depending on the distance from the CBD.
The service requires a signature upon delivery, so we recommend you provide your work address or nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local Post Office. Carriers will not leave packages unattended/unsigned for.
We will provide a tracking number by email once your order has been despatched. You can track your order from Australia Post website.
Note there may be some dispatch delays during periods around sales or holiday periods.
Can I pick up my order?
Pick up is available from a Sydney address. Please select the correct delivery method on the checkout page and we will be in touch regarding pick up details.
Do you ship outside Australia?
At the moment we don't do international shipping. If you're interested to stock our products overseas, contact firstname.lastname@example.org
What is your refund and exchange policy?
We are happy to exchange any faulty or damaged product upon delivery under the following conditions:
- Shipping charges are non-refundable.
- Exchanges or refunds must be done within two weeks of receiving the order.
- Photos of the broken product/s are emailed to email@example.com within two weeks of receipt to arrange a replacement.
- Products that have been used are not refundable.
Anekka is not responsible for any breakages after the order has been delivered in good condition.
Do you have a store?
Anekka is based in Sydney, NSW. We are a new business and currently only sell our products online. We attend various weekend markets/pop-ups around Australia - if you’d like to hear about this, please subscribe to our newsletter. If you have any other questions you can get in touch with us via email.
What are your terms for stockists?
We are keen to sell our products at various retail shops around Australia and overseas. For stockist enquiry, please email firstname.lastname@example.org
What are your payment options?
We use Stripe for our online payments. We accept payments from almost any credit card or debit card, including Visa, Mastercard and American Express.
Any online payment will take around two business days to arrive at our account, once we received payment then we will process the delivery.
Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification which ensures the security over your transaction.
Can I wash them in dishwasher?
All of our products are microwave and dishwasher safe, unless otherwise noted. We do recommend hand wash to prolong the quality of the glaze – note the bottoms of each piece are not glazed.
Can I put the plates or cups in the microwave?
All of our products are microwave and dishwasher safe, unless otherwise noted. Please avoid prolonged extreme heat or cold temperature as it could change the quality and properties of our products.
How do I maintain the product?
We invest in quality materials and manufacturing techniques to produce durable products.
Each piece is made by hand so colours, shape and size may vary from piece to piece. Please avoid prolonged extreme heat or cold temperature as it could change the quality and properties of our products. You could use linen/felt between each piece for stacking to avoid glaze scratches.
Can’t find your answers? Email us!